Privacy Policy

Privacy Policy

Effective Date:     2025

Ukwaju Market ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and services.

By accessing or using our website (www.ukwajumarket.com), you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed securely via third-party providers)

• Account login details (if you register an account)

b. Automatically Collected Information

• IP address

• Device and browser type

• Browsing behavior and interaction on our website

• Referring URLs

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Provide customer service and support

• Send order confirmations and updates

• Improve our website and services

• Personalize your shopping experience

• Send promotional emails (only if you opt-in)

• Prevent fraud and enhance security

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties, such as:

• Payment processors

• Shipping and delivery providers

• Marketing platforms (for newsletters, only if opted-in)

• Legal authorities when required by law

All third-party partners are contractually obligated to handle your data securely and only use it for the intended purpose.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data. This includes:

• Secure Sockets Layer (SSL) encryption

• Limited access to personal data

• Regular website security checks

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal data

• Opt-out of receiving marketing communications

• Request a copy of the information we hold about you

To exercise these rights, contact us at privacy@ukwajumarket.com.

6. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected data from a child without parental consent, we will delete it immediately.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies before interacting with them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes indicates your agreement to the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: privacy@ukwajumarket.com

Ukwaju Market – Keeping Traditions Alive, One Product at a Time